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Guidelines on Complaints-Handling by Insurance Undertakings
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Best Practices Report complaints-handling by insurance undertakings
Summary of the main issues from Consultation on Complaints-Handling
Complaints-Handling Guidelines Consultation – Resolutions
Impact Assessment on Guidelines on complaints-handling by insurance undertakings
Draft Guidelines on Complaints-Handling by Insurance Undertakings
Draft Report on Best Practices by Insurance Undertakings in handling complaints
Template for comments
Comments received by SG
IRSG Opinion on Guidelines on Complaints Handling
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