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Reference documents
Attached documents
Guidelines on Complaints-Handling by Insurance Undertakings
English
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Best Practices Report complaints-handling by insurance undertakings
English
Summary of the main issues from Consultation on Complaints-Handling
English
Complaints-Handling Guidelines Consultation – Resolutions
English
Impact Assessment on Guidelines on complaints-handling by insurance undertakings
English
Draft Guidelines on Complaints-Handling by Insurance Undertakings
English
Draft Report on Best Practices by Insurance Undertakings in handling complaints
English
Template for comments
English
Comments received by SG
IRSG Opinion on Guidelines on Complaints Handling
English
Comments received
Comments Template CP 11-010a b ABI
English
Comments Template CP 11-010a b AILO
English
Comments Template CP 11-010a b AMICE
English
Comments Template CP 11-010a b April
English
Comments Template CP 11-010a b Allianz SE
English
Comments Template CP 11-010a b Allianz Tiriac RO
English
Comments Template CP 11-010a b Assuralia
English
Comments Template CP 11-010a b BIPAR
English
Comments Template CP 11-010a b CEA
English
Comments Template CP 11-010a b Chris Barnard
English
Comments Template CP 11-010a b Covea
English
Comments Template CP 11-010a b Danish FSA
English
Comments Template CP 11-010a b Danish Insurance Association
English
Comments Template CP 11-010a b FFSA
English
Comments Template CP 11-010a b UK FOS
English
Comments Template CP 11-010a b GDV
English
Comments Template CP 11-010a b GEMA
English
Comments Template CP 11-010a b Latvia
English
Comments Template CP 11-010a b MACIF
English
Comments Template CP 11-010a b MAIF
English
Comments Template on CP 11-010a b Mutualite FR
English
Comments Template CP 11-010a b Norton Rose IT
English
Comments Template CP 11-010a b RPC (TerraLex)
English
Comments Template CP 11-010a b RSA
English
Comments Template CP 11-010a b UK FSA
English