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Reference documents
Attached documents
Guidelines on Complaints-Handling by Insurance Undertakings
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Best Practices Report complaints-handling by insurance undertakings
Summary of the main issues from Consultation on Complaints-Handling
Complaints-Handling Guidelines Consultation – Resolutions
Impact Assessment on Guidelines on complaints-handling by insurance undertakings
Draft Guidelines on Complaints-Handling by Insurance Undertakings
Draft Report on Best Practices by Insurance Undertakings in handling complaints
Template for comments
Comments received by SG
IRSG Opinion on Guidelines on Complaints Handling
Comments received
Comments Template CP 11-010a b ABI
Comments Template CP 11-010a b AILO
Comments Template CP 11-010a b AMICE
Comments Template CP 11-010a b April
Comments Template CP 11-010a b Allianz SE
Comments Template CP 11-010a b Allianz Tiriac RO
Comments Template CP 11-010a b Assuralia
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Comments Template CP 11-010a b Chris Barnard
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Comments Template CP 11-010a b Danish FSA
Comments Template CP 11-010a b Danish Insurance Association
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Comments Template CP 11-010a b UK FOS
Comments Template CP 11-010a b GDV
Comments Template CP 11-010a b GEMA
Comments Template CP 11-010a b Latvia
Comments Template CP 11-010a b MACIF
Comments Template CP 11-010a b MAIF
Comments Template on CP 11-010a b Mutualite FR
Comments Template CP 11-010a b Norton Rose IT
Comments Template CP 11-010a b RPC (TerraLex)
Comments Template CP 11-010a b RSA
Comments Template CP 11-010a b UK FSA