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Insurance companies develop automated and semi-automated systems to perform switches between underlying investments assets. In most cases, the customer was advised when concluding the insurance contract. Sometimes, the customer already chose certain limits that trigger the switch. Could automated...

Article 16 of Delegated Regulation 2017/2359 - can EIOPA provide some practical examples for the notion “at a value that is available to the customer” in (c)?

Article 16 of Delegated Regulation 2017/2359 - can EIOPA provide some practical examples for the term ‘structure’ in condition (e)?

Article 16 of Delegated Regulation 2017/2359 - can EIOPA provide some practical examples for the notion “unreasonable detriment to the customer because the charges are disproportionate” in (d)?

Can EIOPA provide further practical guidance on when the information to be gathered under the suitability assessment would be considered “appropriate to the specific type of product or service”?

Could the provisions on switching apply only when providing advice on switching between underlying investment assets within a product? Or are insurance intermediaries and untertakings expected to apply this rule when switching between products? Are insurance undertakings and intermediaries also...

Article 16 of Delegated Regulation 2017/2359 - can EIOPA provide some practical examples for the notion of “materially alter” in (b)?

In the context of periodic reporting to customers, is the insurance intermediary also expected to develop and provide ‘adequate reports on the service provided’? Is the insurance intermediary primarily responsible for reporting to customers on costs & charges and providing periodic reports to...

The IDD provides that: “any contract shall be consistent with the customer’s demands and needs …”. In the case of a personal recommendation for an Insurance-based Investment Product (IBIP), a suitability test as well as a demands and needs test must be performed. In practical terms, what is the...