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European Insurance and Occupational Pensions Authority
  • Report

Consumer Trends Report 2024

Details

Publication date
15 January 2025

Description

The 2024 Consumer Trends Report highlights the main trends in consumers’ experience with insurance and pension products. 

The report explores four key areas: 

  • the role of digitalisation in shaping the insurance and pension sectors, 
  • the transformatory power of AI in insurance, 
  • consumers’ appetite for supplementary pensions in light of increasing pension gaps, 
  • and the real/perceived value for money of insurance and pensions products. 

The findings of the report are underpinned by various data sources, including the results of EIOPA’s Eurobarometer survey. 

Files

  • 15 JANUARY 2025
Consumer Trends Report 2024
  • 15 JANUARY 2025
Consumer trends report 2024 - Annex
  • 15 JANUARY 2025
Heat Map of the key findings of the 2024 Consumer Trends Report