Details
- Publication date
- 23 January 2024
Description
The report examines the financial well-being of consumers amid the ongoing cost-of-living crisis and explores whether all consumers, regardless of their characteristics are treated fairly. Some of the trends that the report looks into are:
- Value for money concerns for retail investment products inflation impacting insurance and pension consumers, particularly vulnerable ones
- Discriminatory practices affecting certain types of consumers in relation to exclusions/product design and pricing practices
- Issues related to poor value of ancillary products, high commissions and aggressive sales techniques despite some improvements
- Digitalisation
- Sustainability claims
The findings of the report are underpinned by the results of a flash Eurobarometer survey commissioned by EIOPA and other relevant sources.
Take a look at the video interview with our experts and download the report, the heatmap with the key findings, as well as the Eurobarometer findings.
Files
Consumer trends report 2023.pdf
English
Consumer trends report 2023 - statistical annex.pdf
English
Heat Map of the key findings of the 2023 Consumer Trends Report
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Eurobarometer infographic - consumer trends in insurance and pensions services 2023
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Eurobarometer: consumer trends in insurance and pension services - EU27 full results
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Eurobarometer 2023 country specific factsheet - Austria
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Eurobarometer 2023 country specific factsheet - Belgium
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Eurobarometer 2023 country specific factsheet - Bulgaria
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Eurobarometer 2023 country specific factsheet - Croatia
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Eurobarometer 2023 country specific factsheet - Cyprus
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Eurobarometer 2023 country specific factsheet - Czechia
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Eurobarometer 2023 country specific factsheet - Denmark
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Eurobarometer 2023 country specific factsheet - Estonia
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Eurobarometer 2023 country specific factsheet - Finland
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Eurobarometer 2023 country specific factsheet - France
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Eurobarometer 2023 country specific factsheet - Germany
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Eurobarometer 2023 country specific factsheet - Greece
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Eurobarometer 2023 country specific factsheet - Hungary
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Eurobarometer 2023 country specific factsheet - Ireland
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Eurobarometer 2023 country specific factsheet - Italy
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Eurobarometer 2023 country specific factsheet - Latvia
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Eurobarometer 2023 country specific factsheet - Lithuania
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Eurobarometer 2023 country specific factsheet - Luxembourg
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Eurobarometer 2023 country specific factsheet - Malta
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Eurobarometer 2023 country specific factsheet - Netherlands
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Eurobarometer 2023 country specific factsheet - Poland
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Eurobarometer 2023 country specific factsheet - Portugal
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Eurobarometer 2023 country specific factsheet - Romania
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Eurobarometer 2023 country specific factsheet - Slovakia
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Eurobarometer 2023 country specific factsheet - Slovenia
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Eurobarometer 2023 country specific factsheet - Spain
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Eurobarometer 2023 country specific factsheet - Sweden
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