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European Insurance and Occupational Pensions Authority
General publications

Consumer Trends Report 2019​

Details

Publication date
7 January 2020

Description

Key findings:

  • Transparency and disclosure of information to consumers has overall improved  
  • The digitalisation of the insurance sector continues showing potential for improving the consumer experience and brings new opportunities for insurers
  • However, areas that could cause potential consumer detriment continue being reported, with possible risks for consumers across the product lifecycle
  • Particular concerns relate to unit-linked, credit life/credit protection and add-on insurance products as well as claims management in motor insurance 
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Files

31 JANUARY 2023
Consumer Trends Report 2019
English
(5.5 MB - PDF)
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