Skip to main content
European Insurance and Occupational Pensions Authority
General publications

Consumer Protection Issues in Travel Insurance


Publication date
1 October 2019


While travel insurance is mostly a ‘small-ticket’ business, it can be critical for consumers, since
the impact of insufficient cover or denied claims – in particular for medical expenses while
travelling – can be extensive at the individual level.

Discover EIOPA's research on the topic and its key findings, among which: 

  • Systematic failings in the travel insurance market as a whole were not identified, and travel insurance products remain valuable for consumers. However some business models carry heightened conduct risks, including remuneration structures based on very high commissions. 
  • Although the average commissions in travel insurance are around 24% of the gross written premium (GWP), there are insurers that pay extremely high commissions to distributors, in some cases significantly more than 50% of the premium.
  • The average claims ratio is 40% of the GWP and there is limited difference regardless of the distribution channel. However, there are very wide variations in these ratios; some insurers have claims ratios below 20% of the GWP. These are a strong indicator of potential low value for consumers.


31 JANUARY 2023
Consumer Protection Issues in Travel Insurance: A Thematic Review - Report
(1.39 MB - PDF)
31 JANUARY 2023
Consumer Protection Issues in Travel Insurance – Fact Sheet
(548.53 KB - PDF)
31 JANUARY 2023
Warning to the Travel Insurance Industry
(126.1 KB - PDF)