We would like to ensure that you find a resolution to your complaint, even if EIOPA has no competence with regard to complaints against insurers, reinsurers, insurance intermediaries or occupational pension funds.
Please follow the steps described below.
- Step 1: Have you already contacted your service provider (insurance company, insurance intermediary, occupational pension fund) regarding your complaint?
- No: Please contact the Customer Service department at your service provider to lodge your complaint.
- Yes: But you are not satisfied with the way your complaint has been handled? Please proceed to Step 2.
- Step 2: Have you contacted your national competent authority or alternative dispute resolution body (e.g. financial ombudsman or arbiter), where appropriate?
- No: Please contact your national competent authority or alternative dispute resolution body (e.g. financial ombudsman or arbiter) where appropriate. Alternative dispute resolution is intended to be, by its nature, faster, cheaper and easier for consumers to use instead of national courts. To submit your complaint you may download and fill in the FIN-NET form for cross-border complaints about a financial service provider in another EEA country. Here you can find contact details of your relevant national competent authority and alternative dispute resolution body.
- Yes: Your national competent authority or alternative dispute resolution body (e.g. financial ombudsman or arbiter), where appropriate, should be able to explain further the options available to try and resolve your complaint.