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- ANNEX I
Article number: I
(a) minimum necessary knowledge of terms and conditions of policies offered, including ancillary risks if covered by such policies;
(b) minimum necessary knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law;
(c) minimum necessary knowledge of claims handling;
(d) minimum necessary knowledge of complaints handling;
(e) minimum necessary knowledge of assessing customer needs;
(f) minimum necessary knowledge of the insurance market;
(g) minimum necessary knowledge of business ethics standards; and
(h) minimum necessary financial competency.
Metadata
RULEBOOK TOPIC: ANNEX I
RULEBOOK CATEGORY: Directive (EU) 2016/97 (Insurance Distribution Directive)
Last update on: 14 Jan 2021