- Path
- CHAPTER IV
Article number: 14
Member States shall ensure that procedures are set up which allow customers and other interested parties, especially consumer associations, to register complaints about insurance and reinsurance distributors. In all cases, complainants shall receive replies.
Metadata
RULEBOOK TOPIC: CHAPTER IV - ORGANISATIONAL REQUIREMENTS
RULEBOOK CATEGORY: Directive (EU) 2016/97 (Insurance Distribution Directive)
Last update on: 14 Jan 2021