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European Insurance and Occupational Pensions Authority
General publications

Joint Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors

Details

Publication date
27 May 2014

Description

According to Art 73 of the Regulation of EBA, EIOPA and ESMA (the ESAs) referring to language arrangements, the ESAs issue their Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010).

Files

31 JANUARY 2023
Joint Committee Final Report on guidelines for complaints-handling for the securities and banking sectors
English
(312.66 KB - PDF)
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31 JANUARY 2023
Appendix 01 Compliance table for guidelines for complaints-handling for ESMA and EBA sectors.pdf
English
(280.37 KB - PDF)
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