EIOPA Staff Paper on putting behavioral insights into practice in conduct of business supervision

This Staff Paper sets out a four-pillar framework to help supervisory authorities apply behavioral insights in their conduct of business supervision, with the ultimate goal of improving consumer outcomes. The four building blocks are:

1. Defining and assessing consumer outcomes
2. Understanding consumer behavior in practice
3. Considering interventions at different levels
4. Combining evidence-gathering methods

Disclaimer: Staff Papers do not represent the views of EIOPA’s Members. They are intended for informational purposes only and do not constitute legally binding documents.