Details
- Publication date
- 20 January 2022
Description
The Consumer Trends Report 2021 and the risk heat-map provide a snapshot of the impact of the COVID-19 crisis on the insurance and pension sector from a consumer protection perspective, highliting a fast-forwarded digitalisation trend with underlying opportunities, but also some concerns from a consumer protection perspective.
Files
Consumer Trends Report 2021
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Risk heat-map: Annex to the Consumer Trends Report 2021
English