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European Insurance and Occupational Pensions Authority
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Consumer Trends Report 2021

Details

Publication date
20 January 2022

Description

The Consumer Trends Report 2021 and the risk heat-map provide a snapshot of the impact of the COVID-19 crisis on the insurance and pension sector from a consumer protection perspective, highliting a fast-forwarded digitalisation trend with underlying opportunities, but also some concerns from a consumer protection perspective.

Cover_consumer_trends_report

Files

31 JANUARY 2023
Consumer Trends Report 2021
English
(1.86 MB - PDF)
Download
31 JANUARY 2023
Risk heat-map: Annex to the Consumer Trends Report 2021
English
(1.12 MB - PDF)
Download