Document library

Reports, opinions, papers, technical standards, guidelines, surveys, etc

Reports, documents and other publications dated before 2018 can be found in the archive.

Consumer protection

Consumer Trends Report 2021

The Consumer Trends Report 2021 and the risk heat-map provide a snapshot of the impact of the COVID-19 crisis on the insurance and pension sector from a consumer protection perspective, highliting a fast-forwarded digitalisation trend with underlying opportunities, but also some concerns from a...
Consumer protection | COVID-19

Consumer Trends Report 2020

The Consumer Trends Report 2020 and the risk heat-map provide a snapshot of the impact of the COVID-19 crisis on the insurance and pension sector from a consumer protection perspective as of 30 June 2020.
Consumer protection

Consumer Trends Report 2019​

Key findings: Transparency and disclosure of information to consumers has overall improved The digitalisation of the insurance sector continues showing potential for improving the consumer experience and brings new opportunities for insurers However, areas that could cause potential consumer...
Consumer protection | Cross-border

Consumer Protection Issues in Travel Insurance

While travel insurance is mostly a ‘small-ticket’ business, it can be critical for consumers, since the impact of insufficient cover or denied claims – in particular for medical expenses while travelling – can be extensive at the individual level. Discover EIOPA's research on the topic and its key...