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European Insurance and Occupational Pensions Authority
General publications

Guidelines on Complaints-Handling by Insurance Undertakings

Details

Publication date
1 November 2012

Description

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). 
In case of divergence between different versions, please inform EIOPA info{at}eiopa.europa.eu about the provision in question. EIOPA will clarify this as soon as possible. 

Files

31 JANUARY 2023
Guidelines on Complaints-Handling by Insurance Undertakings
English
(91.92 KB - PDF)
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31 JANUARY 2023
Compliance table for guidelines on complaints-handling
English
(56 KB - XLS)
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31 JANUARY 2023
One Minute Guide - EIOPA Guidelines on Complaints Handling by Insurance Undertakings
English
(56.7 KB - PDF)
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31 JANUARY 2023
21.03.2013 - Overall results of the comply or explain On Guidelines
English
(57.71 KB - DOCX)
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