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European Insurance and Occupational Pensions Authority
General publications

Consumer Trends Report 2023

Details

Publication date
23 January 2024

Description

The report examines the financial well-being of consumers amid the ongoing cost-of-living crisis and explores whether all consumers, regardless of their characteristics are treated fairly.  Some of the trends that the report looks into are: 

  • Value for money concerns for retail investment products inflation impacting insurance and pension consumers, particularly vulnerable ones
  • Discriminatory practices affecting certain types of consumers in relation to exclusions/product design and pricing practices
  • Issues related to poor value of ancillary products, high commissions and aggressive sales techniques despite some improvements
  • Digitalisation
  • Sustainability claims

The findings of the report are underpinned by the results of a flash Eurobarometer survey commissioned by EIOPA and other relevant sources.

Take a look at the video interview with our experts and download the report, the heatmap with the key findings, as well as the Eurobarometer findings.

 

Files

23 JANUARY 2024
Consumer trends report 2023.pdf
English
(2.2 MB - PDF)
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23 JANUARY 2024
Consumer trends report 2023 - statistical annex.pdf
English
(2.44 MB - PDF)
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23 JANUARY 2024
Heat Map of the key findings of the 2023 Consumer Trends Report
English
(496.15 KB - PDF)
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23 JANUARY 2024
Eurobarometer infographic - consumer trends in insurance and pensions services 2023
English
(980.54 KB - PDF)
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23 JANUARY 2024
Eurobarometer: consumer trends in insurance and pension services - EU27 full results
English
(1.69 MB - PDF)
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23 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Austria
English
(180.56 KB - PDF)
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23 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Belgium
English
(179.82 KB - PDF)
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23 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Bulgaria
English
(180.59 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Croatia
English
(181.58 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Cyprus
English
(180.62 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Czechia
English
(180.4 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Denmark
English
(180.81 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Estonia
English
(180.29 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Finland
English
(180.51 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - France
English
(184.85 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Germany
English
(180.27 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Greece
English
(182.1 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Hungary
English
(180.21 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Ireland
English
(180.1 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Italy
English
(179.93 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Latvia
English
(180.57 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Lithuania
English
(180.33 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Luxembourg
English
(180.53 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Malta
English
(180.18 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Netherlands
English
(180.58 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Poland
English
(179.93 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Portugal
English
(182.28 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Romania
English
(180.67 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Slovakia
English
(181.07 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Slovenia
English
(180.78 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Spain
English
(180.88 KB - PDF)
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22 JANUARY 2024
Eurobarometer 2023 country specific factsheet - Sweden
English
(180.51 KB - PDF)
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