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European Insurance and Occupational Pensions Authority

Contact us

Westhafenplatz

Find out how to get in touch with EIOPA

  • Phone

    Tel: +49 (0) 69 95 1119-20 

    EIOPA’s reception is open from Monday to Friday between 8:30 and 17:30 (CET).

  • Address

    European Insurance and Occupational Pensions Authority (EIOPA)
    Westhafenplatz 1
    60327 Frankfurt am Main - German​y

    When you arrive at the Westhafen Tower, the reception team will welcome you at the ground level. Please announce your visit to EIOPA and proceed directly to the 28th floor, irrespective of your final meeting location (EIOPA’s offices and meeting rooms are located on 2nd and 25th-28th floors).

    A valid identity document (passport or ID card with a picture) will be needed for registration purposes.

     

  • Planning your visit

    To plan your visit, please download the handbook for visitors

  • Media enquiries

    If you are a journalist and would like to receive information from EIOPA, you can reach us by

    • using the media enquiry form
    • alternatively, you can send an %20pressateiopa [dot] europa [dot] eu (subject: Media%20Request) (email) to EIOPA's press office

    The press office inbox is regularly checked during EIOPA’s opening hours. Enquiries will be responded to as quickly as possible.

  • Invitation to speak at an event

    Please fill out this form to invite a member of EIOPA's management or an expert to speak at a conference or event.

  • Organising a visit at EIOPA

    Please fill out this form to organise a visit for a group or request a meeting with EIOPA's management.

  • Questions about the application and implementation of legislative acts

    Please see the questions and answers (Q&As) relating to the application and implementation of legislative acts within EIOPA’s remit. You may also submit a question by filling out this form.

    Find QAs on topics handled jointly by the three European Supervisory Authorities (EBA, ESMA and EIOPA), such as EMIR, DORA, FICOD, MiCA, PRIIPs, SFDR, and Securitisation Regulation on the dedicated joint QAs section

    If your enquiry is linked with the Data Point Model (DPM) or XBRL taxonomy then please send an email to: xbrlateiopa [dot] europa [dot] eu (xbrl[at]eiopa[dot]europa[dot]eu).

  • Access to documents request

    If you would like to submit an access to documents request, please visit our public access to documents section.

  • Frauds and scams on insurance and pensions
  • Filing a complaints

    Find out what steps you need to take in order to file a complain against a national competent authority by visiting this page How can I complain.

  • Stakeholder Groups enquiries

    For questions linked with EIOPA Stakeholder Groups, please send your enquiries to: irsg [dot] shgateiopa [dot] europa [dot] eu (irsg[dot]shg[at]eiopa[dot]europa[dot]eu) and/or opsg [dot] shgateiopa [dot] europa [dot] eu (opsg[dot]shg[at]eiopa[dot]europa[dot]eu).

  • Whistleblowing

    Please see the Whistleblowing section to find out more about what it is and how you can report it.

  • Vacancies

    Please see the Careers section as well as our candidate manual. Please bear in mind that EIOPA does not receive unsolicited applications. We therefore encourage you to keep an eye on our careers section.

  • Working hours and public holidays

    Offices are open from Monday to Friday: 8:30 to 17:30 CET. Saturday, Sunday, and public holidays, our offices are closed.

    In 2024, EIOPA's offices are during the following public holidays:

    • 1 November - All Saints’ Day
    • 23 to 31 December - Christmas and end of year

    In 2025, EIOPA's offices are during the following public holidays:

    • 1 January - New Year’s Day
    • 2 January - Day after New Year’s Day
    • 17 April - Maundy Thursday
    • 18 April - Good Friday
    • 21 April - Easter Monday
    • 1 May - Labour Day
    • 9 May - Anniversary of the Declaration by President Schuman in 1950
    • 29 May - Ascension Day
    • 30 May - Day after Ascension Day
    • 9 June - Whit Monday
    • 15 August - Assumption
    • 3 October - Day of German Unity 
    • 24 to 31 December - Christmas and end of year (6 days)
  • Contact form

    If you have not found the answer to your question on our website, please send us your general enquiry using this form.