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  • About
    • About
    • Mission and tasks
    • Decision-making
      • Decision-making
      • Board of Supervisors
      • Management Board
      • Board of Appeal
      • Internal organisation
    • Working groups
    • Working with stakeholders
      • Working with stakeholders
      • Insurance and reinsurance stakeholder group
      • Occupational pensions stakeholder group
      • Selection process
    • Cooperation at European level
      • Cooperation at European level
      • Joint Committee
        • Joint Committee
        • Cross sectoral work
        • Joint Q&As
        • Library of the Joint Committee
        • Consultations
    • Accountability and transparency
      • Accountability and transparency
      • Guiding principles
      • Budget and accounts
      • Data exchange agreements
      • Public access to documents
      • Record of meetings
      • Report on former senior managers
      • Whistleblowing
    • Legal framework
    • Procurement
    • Careers
      • Careers
      • Why EIOPA?
      • How you can join us
      • Vacancies
      • Living in Frankfurt
    • Contact
  • Browse
    • Browse
    • COVID-19 measures
    • Consumer protection
    • Supervisory convergence
    • Solvency II
      • Solvency II
      • Background
      • 2020 Solvency II review
    • Crisis Prevention
    • Financial stability
    • Pensions
      • Pensions
      • Occupational pensions
      • Pan-European Personal Pension Product (PEPP)
    • Innovation
    • Tips for consumers
    • Sustainable finance
    • International relations
      • International relations
      • Brexit
    • Q&A on regulation
    • Consultations and surveys
  • Tools and data
    • Tools and data
    • Solvency II Single Rulebook
    • IDD Single Rulebook
    • Insurance statistics
    • Occupational pensions statistics
    • Risk-free interest rate
    • Symmetric adjustment
    • Supervisory reporting - DPM and XBRL
    • Risk dashboard
    • Registers
    • Financial education map
    • IDD General Good Provisions
  • Document library
  • Media
    • Media
    • News
    • Speeches and presentations
    • Interviews and contributions
    • Events
    • Feature articles
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Guidelines on information and communication technology security and governance

In accordance with Article 16 of Regulation (EU) No 1094/20104 EIOPA issues these Guidelines addressed to the supervisory authorities to provide guidance on how insurance and reinsurance undertakings should apply the governance requirements foreseen in Directive 2009/138/EC5 (“Solvency II...

Joint Guidelines on the prudential assessment of acquisitions and increases of qualifying holdings in the banking, insurance and securities sectors

According to Art 73 of the Regulation of EBA, EIOPA and ESMA (the ESAs) referring to language arrangements, the ESAs issue their Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010).

Guidelines on outsourcing to cloud service providers

EIOPA identified the need to develop these specific guidance on outsourcing to cloud service providers in the context of the analysis performed to answer the European Commission FinTech Action plan (COM(2018) 109 final) and following discussions and exchanges with stakeholders.

Cloud...

Joint guidelines on cooperation and information exchange, establishing colleges of anti-money laundering and countering the financing of terrorism (AML/CFT) supervisors

Guidelines on Financial Stability Reporting​

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). 
In case of divergence between different versions, please inform EIOPA...

Guidelines on the supervision of branches of third-country insurance undertakings

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). 
In case of divergence between different versions, please inform EIOPA...

Guidelines on Complaints-Handling by Insurance Undertakings

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). 
In case of divergence between different versions, please inform EIOPA...

Overall results of the comply or explain On Guidelines

Guidelines on pre application of internal models

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010).

Guidelines under the Insurance Distribution Directive on Insurance-based investment products that incorporate a structure which makes it difficult for the customer to understand the risks involved

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). In case of divergence between different versions,...

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