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Article 16 of Delegated Regulation 2017/2359 - can EIOPA provide some practical examples for the notion “unreasonable detriment to the customer because the charges are disproportionate” in (d)?

Can EIOPA provide further practical guidance on when the information to be gathered under the suitability assessment would be considered “appropriate to the specific type of product or service”?

Could the provisions on switching apply only when providing advice on switching between underlying investment assets within a product? Or are insurance intermediaries and untertakings expected to apply this rule when switching between products? Are insurance undertakings and intermediaries also...

Article 16 of Delegated Regulation 2017/2359 - can EIOPA provide some practical examples for the notion of “materially alter” in (b)?

In the context of periodic reporting to customers, is the insurance intermediary also expected to develop and provide ‘adequate reports on the service provided’? Is the insurance intermediary primarily responsible for reporting to customers on costs & charges and providing periodic reports to...

The IDD provides that: “any contract shall be consistent with the customer’s demands and needs …”. In the case of a personal recommendation for an Insurance-based Investment Product (IBIP), a suitability test as well as a demands and needs test must be performed. In practical terms, what is the...

What are insurance distributors expected to do if the insurance product is not suitable for the individual customer or the suitability cannot be determined but the customer still wishes to conclude the contract – can the contract still be concluded?

Can EIOPA provide guidance on when information provided by the customer of an insurance intermediary or an insurance undertaking would be considered “manifestly out of date” in the context of the suitability or appropriateness assessment? Is there an appropriate time period for this?

Article 8(2)(d) Delegated Regulation 2017/2359: Can EIOPA provide guidance on how an on-going inducement can be assessed under the criteria if it corresponds to an ongoing benefit for the customer?