Question ID: 3188
Regulation Reference: (EU) No 2016/97 - Insurance Distribution Directive
Topic: Transparency on conflicts of interest (Art. 19 IDD)
Status: Rejected
Date of submission: 14 Nov 2024
Question
“According to DIRECTIVE (EU) 2016/97 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 20 January 2016 on insurance distribution (recast)
Article 2
Definitions
2. For the purposes of paragraph 1, points 1) and 2), none of the following activities shall be considered as insurance or reinsurance distribution:
(b) the management, on a professional basis, of the claims of an insurance or reinsurance undertaking as well as the activities of assessment and settlement of claims;
According to the national rule all legal professionals, in particular lawyers and notaries, are required to take out professional civil liability insurance to cover their professional errors. In the event of a dispute with their client, an attempt at an amicable settlement is mandatory. The means is that the professional civil liability of a lawyer or a notary is engaged. In general, the claim must be addressed directly to the lawyer or notary, who is required to report a claim to his insurer, who is responsible for managing claims related to professional negligence.
As part of their professional practice, the bodies authorized by notaries and lawyers create and own (in whole or in part via capital participations) companies that carry out the activity of insurance broker.
The insurance brokers concerned exercise in particular the management of claims and damages covered by the Professional Civil Liability insurance contract of lawyers and notaries. This management includes the assessment by a specialized consultant of the same insurance broker to determine whether or not the claim can be favorably received. (the legality of this activity depends on the interpretation of national legislation.)
My question concerns the regulations in force in the European Union:
Are insurance brokerage companies owned by bodies of notaries and lawyers in a situation of conflict of interest when there is:
- the questioning of the neutrality and impartiality with which the person must carry out his mission because of his personal interests,
- the ability of a person (legal or natural) to exercise impartial judgment or to fulfill a fiduciary obligation is compromised by a personal, professional or financial relationship,
- the situation where the personal or financial interest of the individual conflicts with his professional or legal obligations.
And
Does this activity fall within the concept of a misleading commercial practice, concerning - The handling of complaints and consumer rights.
Or,
There is no violation of the regulations and law of the European Union.
In any case, if my question does not fall within your area of expertise, I would be grateful if you could inform me of the competent department.”
EIOPA answer
This questions has been rejected as it requires bespoke advice, and we cannot deal with it under our formal Q&A process.
Nevertheless, please find below some elements for additional reflexion:
According to Article 1(2) of Regulation EU No 1094/2010, Directive 20225/29/EC concerning unfair business-to-consumer commercial practices in the internal market does not fall under EIOPA’s competence. In this light, EIOPA is not competent to clarify the practical application or implementation of that Directive.
Under the Insurance Distribution Directive (IDD), according to article 17(1) insurance distributors always act honestly, fairly and professionally in accordance with the best interests of their customers and specific requirements around transparency of conflicts of interest are set out in Article 19, IDD.
In addition, with regard to conflict-of-interest rules, a specific framework in relation to prevention of such conflict-of-interest situation should apply to insurance intermediaries or insurance undertakings carrying out the distribution of insurance-based investment products (e.g. Articles 27 and 28 of the IDD).
Thus, in accordance with Article 4(1)(2) of Commission Delegated Regulation (EU) 2017/2359 when an insurance intermediary or an insurance undertaking who carries out distribution of IBIPs is a member of a group, the internal conflict of interest policy “shall also take into account any circumstances, of which the insurance intermediary or insurance undertaking is or should be aware, which may give rise to a conflict of interest arising as a result of the structure and business activities of other members of the group.”.
Finally, in terms of identification of conflict of interests, in accordance with Article 3(2)(a) of Commission Delegated Regulation (EU) 2017/2359 foresees that insurance intermediaries and insurance undertakings shall take into account different situation such as: “ the insurance intermediary or insurance undertaking, a relevant person or any person directly or indirectly linked to them by control is likely to make a financial gain, or avoid a financial loss, to the potential detriment of the customer;”.