Guidelines and recommendations

Consumer protection

Guidelines On Complaints Handling by Insurance Intermediaries

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). In case of divergence between different versions, please inform EIOPA info{at}...
Solvency II

Guidelines on pre application of internal models

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010).
Solvency II

Guidelines on Submission of Information to National Competent Authorities

On 17 February 2014 EIOPA published an ERRATA and an Explanatory text to the ERRATA on Guidelines on Submission of Information to National Competent Authorities. Both documents are currently available in English only. The language versions of the ERRATA will be made publicly available at a later...
Solvency II | Governance

Preparatory Guidelines on System of Governance

On this page, the preparatory guidelines on System of Governance are published. The preparatory guidelines, which applied from 1 January 2014 to 1 January 2016, aimed to facilitate a proper preparation for the implementation of Solvency II. From 1 January 2016, a new version of the guidelines apply...
Organisation

Guidelines on Complaints-Handling by Insurance Undertakings

According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010). In case of divergence between different versions, please inform EIOPA info{at}...
Supervision

Colleges of Supervisors - 10 Common Principles