Guidelines on complaints-handling by insurance undertakings
Consultation
Start date:
08 Nov 2011
End date:
30 Jan 2012
Closed
Related resources
Attached documents
Guidelines on Complaints-Handling by Insurance Undertakings
91.92 KB
EN
Best Practices Report complaints-handling by insurance undertakings
79.78 KB
EN
Summary of the main issues from Consultation on Complaints-Handling
156.33 KB
EN
Complaints-Handling Guidelines Consultation – Resolutions
669.33 KB
EN
Impact Assessment on Guidelines on complaints-handling by insurance undertakings
103 KB
EN
Draft Guidelines on Complaints-Handling by Insurance Undertakings
125.01 KB
EN
Draft Report on Best Practices by Insurance Undertakings in handling complaints
67.29 KB
EN
Template for comments
90 KB
EN
Comments received by SG
Comments received
Comments Template CP 11-010a b ABI
50.51 KB
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Comments Template CP 11-010a b AILO
44.42 KB
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Comments Template CP 11-010a b AMICE
57.13 KB
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Comments Template CP 11-010a b April
38.47 KB
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Comments Template CP 11-010a b Allianz SE
48.88 KB
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Comments Template CP 11-010a b Allianz Tiriac RO
41.17 KB
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Comments Template CP 11-010a b Assuralia
70.09 KB
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Comments Template CP 11-010a b BIPAR
146.79 KB
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Comments Template CP 11-010a b CEA
71.05 KB
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Comments Template CP 11-010a b Chris Barnard
45.2 KB
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Comments Template CP 11-010a b Covea
75.07 KB
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Comments Template CP 11-010a b Danish FSA
44.86 KB
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Comments Template CP 11-010a b Danish Insurance Association
51.15 KB
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Comments Template CP 11-010a b FFSA
61.61 KB
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Comments Template CP 11-010a b UK FOS
38.73 KB
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Comments Template CP 11-010a b GDV
76.05 KB
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Comments Template CP 11-010a b GEMA
63.42 KB
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Comments Template CP 11-010a b Latvia
46.97 KB
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Comments Template CP 11-010a b MACIF
75.43 KB
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Comments Template CP 11-010a b MAIF
44.94 KB
EN
Comments Template on CP 11-010a b Mutualite FR
143.34 KB
EN
Comments Template CP 11-010a b Norton Rose IT
42.53 KB
EN
Comments Template CP 11-010a b RPC (TerraLex)
306.44 KB
EN
Comments Template CP 11-010a b RSA
41.15 KB
EN
Comments Template CP 11-010a b UK FSA
36.46 KB
EN
Last updated on:
25 Mar 2019