Question
Are manufacturers expected to rectify any circumstances that could have an adverse effect for customers?
EIOPA answer
Pursuant to Article 7(3) of Delegated Regulation 2017/2358, manufacturers that identify during the lifetime of an insurance product any circumstances related to the insurance product that may have a material adverse affect on the customer, shall take appropriate action to mitigate the situation and prevent further occurrences of the detrimental event. EIOPA cannot provide a specific threshold of circumstances that can be identified as having a material adverse effect on the customer. All circumstances of the specific situation should be taken into consideration in order to determine the appropriate action.